e-SMBG Cloud Update

Notice of e-SMBG cloud failure recovery2019/12/2 12:00

Thank you very much for using our service.

We have reported the recovery of the e-SMBG cloud failure that occurred this time.

ate of Occurrence: December 1, 2019 (Sunday) 7:30-December 2, 2019 (Monday) 9:00

Impact range:Data synchronization between smart e-SMBG and e-SMBG cloud

Event:In some users' terminals, data synchronization communication between the app and the cloud was difficult to connect intermittently.
   The cause is that the database performance was temporarily reduced in the log output processing during data communication of
   the smart e-SMBG application.

   We apologize for any inconvenience or inconvenience caused to users.
   In the future, we will strengthen monitoring and consider and implement permanent measures to prevent similar problems.

Thank you for your cooperation.